Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
How to Start a Return
To initiate a return, you can contact us at toyboxbarnsleymarketltd@gmail.com, If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out to us at toyboxbarnsleymarketltd@gmail.com
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if you find the item to be defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make things right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gasses
If you have any questions or concerns about a specific item, please reach out to us.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we will notify you if your refund has been approved. If approved, your refund will be processed and issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.